Privacy Policy
How tk789 Protects Your Personal Data

This Privacy Policy applies to all users of the tk789 platform, accessible at tk789.ws, including any mobile-optimised interfaces, game environments, betting markets, and customer support channels operated by tk789. By registering an account or continuing to use the tk789 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

tk789 is an international online gaming platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. We recognise that players in Bangladesh entrust us with sensitive personal and financial information, and we take that responsibility seriously. This document sets out our data protection practices in clear, formal English so that every player can make an informed decision about their personal data.

This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall relationship between tk789 and its registered players. The Terms & Conditions and this Privacy Policy together constitute the complete legal framework for your use of the tk789 platform.

tk789 collects personal data across several categories. The specific data collected from any individual player will depend on the features they use, the verification level requested, and their interaction history with the platform. The following table provides a structured overview of each data category, the specific data points within it, and the primary purpose for which that data is collected.

tk789 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes (beyond standard photo ID for KYC), data concerning health (except where relevant to responsible gaming requests), or data concerning a natural person's sex life or sexual orientation.

tk789 collects personal data through the following channels and mechanisms. In each case, we collect only the minimum data necessary for the stated purpose.

• Registration Form: When you create a tk789 account, you provide identity and contact data directly through the registration interface.
• KYC Verification Submissions: When completing identity verification, you upload documents (national ID, passport, or driving licence) that contain identity data. These documents are processed by our verified identity verification partner and are not stored in raw form by tk789 beyond the minimum legally required retention period.
• Payment Transactions: Financial data is collected automatically when you initiate a deposit or withdrawal through bKash, Nagad, Rocket, Upay, Visa, or Mastercard. tk789 receives confirmation data from payment processors but does not store full payment card numbers.
• Platform Usage: Technical and behavioural data is collected automatically as you navigate and interact with the tk789 platform, through server logs, session tracking, and analytics tools.
• Cookies and Similar Technologies: tk789 uses browser cookies, local storage, and session tokens to maintain your login state, remember preferences, and gather anonymised usage analytics. See Section 09 for full details.
• Customer Support Interactions: When you contact the tk789 support team via email or live chat, the content of those interactions is stored as communication data for quality assurance and dispute resolution purposes.
• Third-Party Verification Providers: In some cases, tk789 may supplement identity data with information from third-party identity verification databases in order to fulfil its KYC obligations. This is done only where strictly necessary and in accordance with applicable data protection standards.

tk789 uses the personal data it collects for clearly defined purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected, without first obtaining your explicit consent. The following table maps each purpose to the categories of data used and the legal basis that justifies the processing.

• Account Creation and Management: Identity, contact, and account data are used to create and maintain your registered tk789 account, manage your balance, process bets, and deliver platform services.
• Identity and Age Verification (KYC): Identity data is used to verify that you are who you say you are and that you meet the 21+ minimum age requirement. This verification is mandatory for processing withdrawals and for continued use of the full platform feature set.
• Payment Processing: Financial data is used exclusively to process deposits and withdrawals through your registered payment methods. tk789 does not use financial data for any purpose other than executing authorised transactions and investigating disputed payments.
• Fraud Prevention and Security: Technical data, financial data, and account data are used to detect and prevent unauthorised account access, fraudulent transactions, multi-accounting, and other prohibited conduct as defined in the Terms & Conditions.
• Anti-Money-Laundering (AML) Compliance: Financial data and identity data are used to monitor for and report suspicious transaction patterns as required by applicable international anti-money-laundering standards.
• Responsible Gaming Monitoring: Account data and gaming data are used to monitor for indicators of problem gambling behaviour. Where such indicators are identified, tk789 may proactively contact the player or apply responsible gaming interventions in accordance with the platform's Responsible Gaming policy.
• Customer Support: Contact data and communication data are used to respond to support requests, resolve disputes, and deliver quality customer service in Bangladesh Standard Time (UTC+6).
• Platform Analytics and Improvement: Behavioural and technical data, in anonymised or aggregated form, are used to understand how players use the platform and to improve the user experience, game selection, and performance of the tk789 service.
• Promotional Communications: Contact data may be used to send you information about tk789 promotions, bonuses, and seasonal offers — but only where you have explicitly opted in to receive such communications. You may withdraw consent at any time by contacting [email protected].

tk789 relies on the following legal bases for processing personal data. At least one of these bases applies to every data processing activity described in this Privacy Policy.

• Contractual Necessity: Processing is necessary for the performance of the contract between tk789 and the player — specifically, the Terms & Conditions agreed to at registration. This covers account management, payment processing, game settlement, and KYC verification.
• Legal Obligation: Processing is necessary for tk789 to comply with applicable legal obligations, including KYC requirements, anti-money-laundering regulations, and age verification mandates.
• Legitimate Interests: Processing is necessary for the legitimate interests of tk789, provided those interests are not overridden by the player's own interests or fundamental rights. Legitimate interests include fraud prevention, platform security, and aggregate analytics.
• Consent: Where processing is not covered by the above bases — for example, sending promotional communications — tk789 will seek your explicit consent before processing begins. You may withdraw consent at any time without detriment to your account standing.

tk789 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the purpose stated.

• Payment Processors: Financial data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment infrastructure providers solely for the purpose of processing authorised transactions. These providers operate under their own data protection frameworks and are subject to contractual data security obligations in our agreements with them.
• Identity Verification Providers: Identity data and KYC documentation may be shared with third-party identity verification service providers for the purpose of completing age and identity checks. These providers are contractually bound to process the data only for verification purposes and to delete it upon completion of the verification process.
• Game and Technology Providers: Limited technical data (such as session identifiers and bet stakes) may be shared with game providers — including Pragmatic Play, PG Soft, Evolution Gaming, Ezugi, Spribe, and others — to enable game operation, settle bets, and resolve disputes. These providers receive only the minimum data necessary for these technical functions.
• Legal and Regulatory Authorities: tk789 will share personal data with law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or binding regulatory request. In such cases, tk789 will notify the affected player where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or transfer of all or part of the tk789 business to a successor entity, player data may be transferred as part of that transaction, subject to equivalent data protection obligations being imposed on the successor entity. Players will be notified of any material change to data controller identity.

All third-party processors with whom tk789 shares personal data are required by contract to implement appropriate technical and organisational security measures and to process the data only for the purposes specified in their data processing agreements with tk789.

tk789 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to minimum retention periods required by applicable law and our AML compliance obligations. The following retention schedule applies by default.

Upon expiry of the applicable retention period, personal data is permanently deleted or irreversibly anonymised in accordance with our internal data disposal procedures. Anonymised or aggregated data that can no longer be linked to an individual player may be retained indefinitely for statistical and analytical purposes.

tk789 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. The following measures are in place at all times.

• Two-Factor Authentication (2FA): SMS-based two-factor authentication is available to all registered players at no cost. tk789 strongly recommends enabling 2FA to add a second layer of protection to your account beyond the password.
• Access Controls: Access to player personal data within the tk789 organisation is strictly limited to personnel who require it in order to perform their job functions. Access is governed by role-based permissions and is subject to regular review and audit.
• Intrusion Detection and Monitoring: tk789 systems are continuously monitored for suspicious activity, unauthorised access attempts, and anomalous transaction patterns by automated security tooling and qualified security personnel.
• Penetration Testing: tk789 conducts periodic penetration testing and security audits of its platform infrastructure. Identified vulnerabilities are remediated on a risk-prioritised basis.
• Data Breach Response: tk789 maintains a documented data breach response procedure. In the event of a breach that is likely to result in a high risk to the rights and freedoms of affected players, tk789 will notify affected individuals without undue delay and will take immediate remedial action.
• Staff Training: All tk789 personnel with access to personal data receive mandatory data protection and security awareness training. This training is updated at least annually to reflect current threats and best practices.

While tk789 takes all reasonable technical and organisational precautions to protect your data, no digital platform can guarantee absolute security. Players are responsible for maintaining the confidentiality of their own login credentials and for enabling available security features. If you believe your account has been compromised, contact [email protected] immediately.

tk789 uses cookies and similar browser-based technologies to operate the platform correctly, maintain your session state, remember your preferences, and gather anonymised analytics data that helps us improve the service. The following categories of cookies are in use on the tk789 platform.

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, store your security token, and remember your language and currency preferences. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember choices you make — such as your preferred game lobby view, notification settings, or responsible gaming tool configurations — so that you do not need to re-enter them on each visit.
• Analytics Cookies: tk789 uses anonymised analytics cookies to understand aggregate usage patterns across the platform. No individual player is identified through analytics data. Analytics data is used solely to improve the platform and is not shared with third-party advertising networks.
• Marketing Cookies: tk789 may use marketing cookies to measure the effectiveness of our own promotional campaigns. These cookies are used only where you have explicitly consented. No third-party advertising trackers are embedded in the tk789 platform.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Instructions for managing cookies in major browsers are available from the browser developer's own help documentation.

As a tk789 player, you hold the following rights in relation to your personal data. tk789 is committed to honouring these rights promptly and without undue burden to you. All requests should be submitted in writing to [email protected] with the subject line "Data Rights Request".

• Right of Access: You have the right to request a copy of all personal data that tk789 holds about you. We will provide this information within 30 days of receiving a verified request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data held by tk789 is inaccurate or incomplete, you have the right to request that it be corrected. Corrections to identity data may require re-submission of KYC documents.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal obligation requires us to retain it. Note that minimum retention periods under AML regulations may prevent immediate deletion of financial and identity records.
• Right to Restriction of Processing: You may request that tk789 restrict the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests. tk789 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time without any negative consequence to your account standing.

The tk789 platform is strictly intended for adults aged 21 and above. tk789 does not knowingly collect personal data from any individual under the age of 21. The platform's registration process includes age declaration requirements and KYC identity verification specifically designed to prevent underage access.

If you are a parent or guardian and you believe that a person under the age of 21 in your care has registered an account on the tk789 platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

The tk789 platform may contain references to third-party game providers, payment systems, and service partners. Any interaction you have with those third-party services — including any personal data you provide directly to those parties through their own interfaces — is governed by those parties' own privacy policies and is entirely outside the scope of this Privacy Policy. tk789 accepts no responsibility or liability for the data practices of third-party services.

We recommend that you review the privacy policies of any third-party service provider before submitting personal data to them directly. If you have any concerns about how a third-party provider associated with the tk789 platform handles your data, please contact tk789 support and we will use reasonable efforts to assist.

tk789 reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business operations, or data processing practices. When material changes are made, we will provide reasonable advance notice to registered players via the platform interface or by email to the address registered on your account.

• The "Last Updated" date at the top of this document will be revised whenever the policy is amended.
• Continued use of the tk789 platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.
• Players who do not accept the revised Privacy Policy should cease using the platform and may request account closure, subject to withdrawal of any verified real-money balance.
• Previous versions of this Privacy Policy are available upon request by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tk789 handles your personal data, please contact our Data Protection team using the details below. All privacy-related correspondence is handled by qualified personnel and will receive a substantive response within the timeframes stated in Section 10.

When submitting a data rights request or privacy enquiry, please include your registered username and the email address associated with your tk789 account so that we can verify your identity and locate your records efficiently. tk789 will never ask you to disclose your account password in any support communication.

For urgent concerns relating to suspected unauthorised access to your account or potential data breach incidents, please mark your email subject line as "URGENT — Security" to ensure it is escalated to our security team immediately.